Customer Care
At WOLKERS, we believe in thoughtful design, honest communication, and lasting relationships — not only with our materials, but also with our customers.
For any questions about your order, delivery, or returns, you can reach our team at hello@wolkers.amsterdam.
We aim to respond within 1–2 business days.
If you need help tracking an order, making a return, or caring for your bag, we’re here to guide you.
Each WOLKERS piece is crafted to be enjoyed for years, and we want your experience to reflect that same attention to detail.
Privacy & Safety
Your privacy is important to us.
WOLKERS only collects the personal information necessary to process and deliver your order — such as your name, shipping address, and contact details.
Payments are securely handled through trusted third-party providers to ensure your data remains protected. We never share your information with external parties, except when required to complete your purchase (for example, with our payment or shipping partners).
All transactions on our site are protected by SSL encryption, and your information is stored safely and confidentially.
If you have any questions about how we handle your data, please contact us at hello@wolkers.amsterdam.
Wholesale Inquiries
WOLKERS welcomes select retail partners who share our appreciation for timeless design and thoughtful craftsmanship. If you’re interested in carrying our bags in your boutique or concept store, we’d love to hear from you.
Please reach out to office@wolkers.amsterdam with the following details:
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Your store name and location
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Website or social media links
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A short description of your concept and brands you currently carry
Our team will review your inquiry and get back to you with more information about wholesale terms, lead times, and availability. We value collaborations that align with our aesthetic and philosophy: modern classics, made to last.
Payment Methods
- Credit / Debit Cards
- PAYPAL
- Apple Pay